Questions come up all the time when using an online gaming or betting platform — whether it's a deposit that didn't go through or a bonus that seems to have disappeared. When that happens, you need quick answers. The 950k Help Center was built exactly for this — so everything you need is in one place and you never have to look far.
The most common question from new 950k users is: how do I create an account? The answer is simple. Just enter your mobile number and verify with an OTP — your account is ready to go. The whole process takes 3 to 5 minutes. No documents are required upfront, though identity verification may be needed for larger withdrawals.
What to do if you have a deposit or withdrawal issue
One of the most common concerns is money being deducted from bKash or Nagad but not showing up in your account. There's no need to panic — in most cases, it's just a network delay and the transaction resolves itself within 15–30 minutes. If it still hasn't come through after about an hour, reach out to 950k Live Chat with your transaction ID and the support team will sort it out quickly.
Withdrawals may take a bit longer. Transfers to bKash or Nagad typically arrive within 15 minutes to 2 hours. Requests made after midnight or on bank holidays may experience slight delays. The 950k Help Center's payment section has a dedicated guide for each method — just follow the steps.
How to correctly claim your bonus
950k offers a 100% bonus on your first deposit for new accounts. However, many users miss out because they don't claim it the right way. To receive the bonus, you must first select the specific offer from the promotions page and then make your deposit. If you deposit first and try to claim the bonus afterwards, it will not apply.
It's also important to understand bonus wagering requirements. For example, if you receive a 1,000 BDT bonus with a 10x wagering requirement, you'll need to place 10,000 BDT in bets before you can withdraw the bonus. This information is clearly listed next to each bonus. You can read the full terms in the 950k bonus section.
Having trouble installing the app?
Many Android users see an "Unknown Sources" or "Install Blocked" message when installing the APK. This is normal — to install apps from outside the Google Play Store, go to Settings > Security > Unknown Sources and enable it first. Then download the APK from the /download page and install it. For iOS users, the App Store link is available on the download page.
If the app fails to load or crashes after installation, clear the cache and try again. Most issues are caused by an outdated version — installing the latest version should fix it.
If your account is locked or suspended
If you find your account locked or suspended when trying to log in, email us directly at support@950k.ws. Accounts are typically locked temporarily due to multiple device logins, repeated incorrect password attempts, or security reasons. Once your identity is verified, your account will be reactivated within 24 hours.
